Para ver esta pagina en su idioma - utiliza "Google Traductor" a su derecha >>>
While we all know that El Corte Ingles is extremely more expensive than alternative shopping options - many kept returning - due to their impeccable Service.
The old American phrase of "The Customer is always right" - was "el cortes" way of dealing with us - the customer.
Unfortunately - we have had a shocking experience which has convinced us never to enter another corte ingles establishment. NEVER.
Yes - we spend between 400 - 600 euros and more a month in el corte inglés. Food - cigs - pet food - and .... informatica - telefonia etc. - etc. - etc. Actually - we did all of our shopping in el corte since 1976. It is across the street.
Today April 20th - we went to return a Samsung Monitor which we purchase March 10th 2013.
We actually purchase two monitors - and two other items for a total of 182.98 euros - we use a USA bank card for the second purchase >>>
We had one of the monitors installed right away. It works (for now).
Due to a lack of space and physical ability to re-arrange - I was not able to test the second monitor. I had medical reasons (documents below).
I had planned to purchase a new scanner on this trip with the little ugly "carrito".
Still on the "to do" list. Photos for now.
The second monitor was plugged in yesterday April 19th.
It did not work.
It did not work.
I went to the corte and I asked a salesman what I could do ?
He took me to a sort-of reparation area / center in the same room as the informatica.
A fellow called Juan tried to plug the monitor in and start it.
It did not work.
It did not work.
He then changed the cable - and tried to start it.
It did not work.
It did not work.
This fellow, Juan - then filled out this paper (above and below) and asked me to sign it.
I explained that my eyes are suffering from a recent hemorrhage and entropion - and that I have trouble reading - as well as my extremely poor level of Spanish.
I saw that this was strange - and the wording rather odd / unclear /AMBIGUOUS AND CONTRADICTORY - they put a cost in Condiciones/Importantes of 29.95 if I did not accept this "presupuesto" ??
He asked me if I had a justificante medico - about my eyes. I said of course - yet did not think to bring it - nor imagined this to be necessary. He said he could not see blood in my eye ... I patiently explained that it is not visible to him - I see spiderwebs and big spots.
He said they would contact the manufacturer (Samsung) to see what they had to say. I asked for a time-line, Juan said "20 - 25 days. Maybe. He did not know."
My thoughts were - "I purchased from the Corte Inglés - the Corte Inglés should respond to me. Whatever they had to do with Samsung was not my problem".
He said something about they would judge why it is not working and whose fault it is ...
NOTES: WHEN I PURCHASED - ONE MONITOR WAS SCRATCHED ON THE BOTTOM.
The salesman did explain that the two monitors were fine - just "fin de series" - meaning end of stock of this model - so we stupidly purchased them. He said the scratch was of no importance - the monitor was out on display - but never used.
We were in a rush due to a medical condition at home and - even though we had run across the Castellana quickly to pick up a blue-tooth adapter - we paid. We knew that el corte was to be trusted.
We asked if the monitors could be sent to us - across the street - due to the "NO LIFTING LIMIT" from our DVP (more below). He said for 9+ euros - so we carried them very - very slowly and carefully to the curb outside and took a taxi for 5 euros. Quicker and less expensive. The taxi driver took them upstairs (I gave him a nice tip).
The salesman did not offer to help - he said he was hungry and it was close to his lunchtime.
I had had a DVP in my right eye last August 2012. Went to emergency - twice - with constant returns - follow-ups and care taken - as this is quite dangerous.
Again - February 25th and 27th - another DVP in the other eye. I visited our private doctor February 28th. Same advise - minimum walking - no weight lifting - air flights - etc. Try to keep head fixed - minimum eye movement.
This on top of an entropion in the left eye - I was and am limited in sight and movement. This entropion appears and disappears - the doctors are not sure why - so I am careful that the eyelid does not scratch the cornea.
To top it all off - we had a medical emergency - which lead to the death of our mascot on March 16th. We were up 24/7 caring for our little mascot - sleep deprivation is terrible - yet we had no choice.
Again - the right eye bled - I again - had to limit all activity. My eye sight is still full of spider webs. The entropion - left eye - is also a danger - as the lashes can brush on the cornea and create an ulcer = blindness.
I was backed up on obligations - very backed up.
Finally, today, I was able to load the defective monitor on a very old suitcase cart (shown below) - and wheeled it to the corte ingles at 10 am sharp - before the Saturday crowds. Funny - I was going to throw this cart out ...
What happened - will be posted later - as I must limit use of my eyes. The story is absolutely shocking.
We did happen to record the important parts of this whole event - 1.5 hours on our cell phone - to further show you the authenticity.
The manager of informatica - JOSE LUIS RODRIGUEZ -- made us spend 1.5 hours - with no solution.
After an hour and a half of going in circles - not receiving any concrete solutions - dates or ANYTHING -- we became irritated - fed up - and told him that our best option is to publish this story on the internet and optimize it. This is a public way of complaining - that will inform others.
He answered that I was threatening them. I said it is not a treat - of course - it is a promise.
This manager then threatened me that I would be in big trouble if I published this - slanting his eyes - ( to be shown in cell phone video and photos from ) - we told him that freedom of speech is highly protected on the world-wide web - and censorship is not good ... if he had nothing to hide - he should not worry ...
The images will be fixed also - again due to eye sight limitations.
LOOK ONE HOUR AND A HALF OF CONFUSION - DOCUMENTED >>>>
EL CORTE INGLES wanted me to sign the paper above. I said my eyes are bad - I could not read the text and my knowledge of Spanish is not good.
They refused to read the "contract" to me - so I wrote my conditions - as they also refused to give any information about how - and when this monitor - that did not work - would be:
- refunded,
- repaired, or
- replaced.
My contract - above - to try and understand why I was leaving the monitor and to fix the understanding and time-line(s) - written in my simple Spanish.
I was now extremely irritated - as my eyes were not to be forced - and my Spanish is not very good. An hour and a half of going in circles was tiring and frustrating. I had planned to do this in 20 minutes total (door-back-to-door) - and could not understand what was truly going on here.
All I could think was to leave the 59.99 euro monitor - but write the conditions clearly. I did state that the ten (10) days could be changed to whatever we agreed to.
The department manager JOSE LUIS RODRIGUEZ refused to sign the agreement.
We just wanted a clear understanding.
We decided to not leave the monitor.
Why ?
To have it examined by an expert "ante-notario" first. After all - they were so obtuse about how this was going to be handled - we were actually frightened. They could claim anything and do anything - once I gave them the Samsung Monitor.
Since they had all the information written in their system - I said it is better to contact us with the resolution they proposed.
The first time since 1976 that el corte acted so oddly.
I am versed in law - which I have told them in el corte´s customer phone service below.
I then went upstairs to Customer service. They called JOSE LUIS RODRIGUEZ and told me I would have to speak with him.
Talk about a go-around - wait until you see and hear the video we recorded with all people involved >> the manager - the "technician Juan" (who tried to get all the above documents back) - and last but not least - the customer service lady.
----------------------------------------------------------------------
Dell Computers had just sent a new 6,900 euros work station with top components - and we thought the older Samsung monitor will help to see our web designs in different devices and monitor shapes - as well as an aid for my eye problems.
Above is some equipment we have - as well as another desktop - laptop and a plotter (large format printer) - cameras - printers -- scanners - tons of equipment ,,,
Our new site with automatic scroll bars - jquery - fast - dynamic - is almost ready to launch. We are building it on Google´s servers - using python and eclipse ... Google Web Tools ...
-----------------------------------------------------------------------
------------------------------------------------
I do charge up to $600 an hour for SEO consulting - so time is very valuable for me. I take very few jobs - as I have other multiple activities.
UNTIL MY EYES HAVE RECOVERED - AND CAN CONTINUE THIS EL CORTE INGLES MISERY STORY - PLEASE:
Watch the latest product from GOOGLE GLASS - FANTASTIC
EL CORTE INGLES WILL PROBABLY DISAPPEAR QUICKLY - THE WORLD IS MOVING TOO FAST.
WE WENT TO FNAC NEXT DOOR AND PURCHASED WHAT WE NEEDED.
QUICK.
EFFICIENT.
GREAT SALES PEOPLE. GREAT PRICING.
Now ...
Cabrabo for food - cigs on the way - and pet food - well we will find a place - or make it.
GOOD RIDDANCE TO EL CORTE INGLES !!!!!!!!!
WE DID SEND OUR COMPLAINT TO EL CORTE INGLES - ON LINE - TWICE >>
Apr 20
|
| Estimado Sr./Sra. VOICH Nos ponemos en contacto con usted para comunicarle que su reclamación o queja ha sido enviada al departamento correspondiente y en breve se pondrán en contacto con usted. |
| Tipo de comentario: Reclamación o queja |
| Entorno: Centros Comerciales |
| Empresa: El Corte Inglés |
| Nombre: JAN |
| Apellidos: VOICH |
| DNI/Pasaporte: a066711000 |
| Teléfono: 690222555 |
| Email: janvoich@gmail.com |
| Centro Comercial: CASTELLANA |
| Descripción de la reclamación o queja:: LAS QUEJAS Y RECLAMACIONES PODRÁN VER PUBLICADO EN INTERNET - YA QUE NOS DEDICAMOS A SEO - POSICIONAMIENTO. http://el-corte-ingles-madrid. ROGAMOS QUE SOLUCIONAN NUESTRAS RECLAMACIONES EN BREVE. FIRMADO: JAN VOICH solo contestar por email. No llamar por telefono por favor - no esta activa UN CLIENTE DESDE 1976 - QUE HOY PROMETE NUNCA VOLVER A ENTRAR EN SUS ESTABLECIMIENTOS. |
| Atentamente, El Corte Inglés Departamento de Atención al Cliente Teléfono: 901 122 122 E-Mail: servicio_clientes@ |
Este mensaje, y en su caso, cualquier fichero anexo al mismo, puede
contener información confidencial, siendo para uso exclusivo del
destinatario, quedando prohibida su divulgación copia o distribución a
terceros sin la autorización expresa del remitente. Si Vd. ha recibido
este mensaje erróneamente, se ruega lo notifique al remitente y
proceda a su borrado.
Gracias por su colaboración.
contener información confidencial, siendo para uso exclusivo del
destinatario, quedando prohibida su divulgación copia o distribución a
terceros sin la autorización expresa del remitente. Si Vd. ha recibido
este mensaje erróneamente, se ruega lo notifique al remitente y
proceda a su borrado.
Gracias por su colaboración.
This message (including any attachments) may contain confidential
information. It is intended for use by the recipient only. Any
dissemination, copying or distribution to third parties without the
express consent of the sender is strictly prohibited. If you have
received this message in error, please delete it immediately and
notify the sender.
Thank you for your collaboration.
information. It is intended for use by the recipient only. Any
dissemination, copying or distribution to third parties without the
express consent of the sender is strictly prohibited. If you have
received this message in error, please delete it immediately and
notify the sender.
Thank you for your collaboration.
Servicio Clientes <servicio_clientes@elcorteingles.es>
Apr 21
Apr 21
Estimado cliente:
Hemos remitido su mensaje al departamento correspondiente.
Atentamente.
Atencion al Cliente
901.122.122
Hemos remitido su mensaje al departamento correspondiente.
Atentamente.
Atencion al Cliente
901.122.122
| JAN VOICH <janvoich@gmail.com>20/04/2013 15:05 |
|
|
5:38 PM
|
Apr 22 (2 days ago)
 | | |||
We do not want to phone.
Please answer us by email - in English, if possible.
Jan Voich
Best Regards,
Electronically Signed,
/Jan Voich/
Jan Voich
Electronically Signed,
/Jan Voich/
Jan Voich
Jan Voich & Associates, S.L.
http://www.jvoichdesigns.com
USA/Canada Toll Free - 1-888-606-9222
http://www.jvoichdesigns.com
USA/Canada Toll Free - 1-888-606-9222
Paseo de la Habana, 14
28036 MADRID, Spain
Phone: 011 34 - 91 561 90 31
28036 MADRID, Spain
Phone: 011 34 - 91 561 90 31
 |
Click here to Reply or Forward
|
Yesterday April 23rd - and today the 24th - we phoned el corte inglés customer service - following their instructions via emails (seen above) - to our complaints sent twice.
This we recorded and will publish the exact conversation in writing soon.
We record all calls - due to my eye problems - then take notes. Saves time - all is clear - highly recommended.
Try Google Talk with Audacity - easy - record calls - later take notes. Great rates also.
I did tell the second customer service that we were recording this call and she would not let me talk - so we will see what the good old "corte" does now.
They wanted too much private info - DNI - address - etc. - etc.
I asked why they need all this information. Just email me an answer - what your company is going to do about our complaint - very clearly published on the world wide web.
Basically - they refuse to answer in writing - and said they will answer "cuando nos estima oportuno" - we will answer you "when we considered it appropriate".
I did say - my spoken Spanish is fair - yet I do not understand all well - and less if spoken rapidly and on the phone -- so please answer in writing - in English -- if at all possible.
This way - we quickly copy and paste into Google Translate >>
Patricia Sanz also said they could sue me for defamación because I am publishing all on the internet. ...
Put that in your pipe and smoke it.
Now the corte inglés Customer Service people are legal experts.
Frankly - el corte sold us a lemon.
Yes - a end of series that was truly at it´s end.
We want it fixed - replaced - or return our funds.
If fixed - we wanted a time line.
All required by laws that protect us >>
Here is what the corte publishes on the internet:
Garantía. Devolución. Resolución de reclamaciones
Garantía
El Certificado de Garantía que emite El Corte Inglés, S.A., garantiza la calidad del producto que ampara, en los términos legalmente establecidos, durante un periodo de dos años a partir de la fecha de entrega.
No se incluyen las deficiencias ocasionadas por negligencias, golpes, uso o manipulaciones indebidas, tensión no idónea, instalación incorrecta no efectuada por el Servicio Técnico autorizado cuando proceda, ni materiales sometidos a desgaste por su uso normal.
En el caso de artículos informáticos, la garantía no cubrirá la eliminación de virus, restauración de programas por este motivo o la reinstalación del disco provocada por el borrado del mismo.
En aquellas incidencias que justifiquen el uso de la garantía, se optará por la reparación, sustitución del artículo, rebaja o devolución, en los términos legalmente establecidos.
La garantía perderá su valor:
- Si se modifican, alteran o sustituyen algunos de los datos de la misma o del justificante de compra.
- Si se manipula o repara tanto el número identificativo como el propio aparato garantizado sin conocimiento del Servicio Técnico.
- Si carece de la firma o sello del establecimiento.
Para hacer uso de la garantía dentro del plazo legal establecido de los dos años siguientes a la entrega del producto, es imprescindible la presentación del justificante de compra (talón de venta). Pasado este plazo, y para el supuesto que el producto adquirido tenga una garantía adicional otorgada por el fabricante, deberá presentarse junto con el justificante de compra (talón de venta) el certificado de garantía debidamente cumplimentado.
Para hacer efectiva la garantía contacte con nosotros en el teléfono 902 119 368 o envíenos un e-mail a la siguiente dirección clientes@elcorteingles.es
 |
| El Corte Inglés |
-------------------------------------------------------------------------------------------
We will continue - as we find this interesting for others to know about on the wonderful world wide web.
Our integrity is in tact - we do not need the refund - yet feel that this is an important event to pursue - and that we do have a right to a solution.
More soon !!!
Google has already found this site - great.
It should be indexed in 2 - 3 weeks. We hope to reach maximum internet audience - and will add to this story daily.
That is life today - fast and efficient - the rest are falling out of competition.
Good thing to know about how search rankings are achieved !!
No comments:
Post a Comment